Price Match Policy
Quality & Price
You can trust that we will always stock the best quality products supported by great service. We regularly benchmark our products against the competition to ensure we're not just a market leader in the quality of the products we sell, but also on price.
We set highly competitive prices for all our products, with a dedicated team regularly checking them against other local and European competitors. If we find a local competitor offering a better local price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale.
SCAN Price Match Policy - Conditions for price matching
If you see a product from us and find it cheaper from a Local or European Retail Store, as long as their service conditions are comparable, such as delivery charges and warranty terms, the product is an identical individual product in terms of make, model, size or colour, and they have the product in stock, SCAN Malta can guarantee to match that price for you.
What we mean by “Local or European Retail Store”
Local or European competitor is a company trading on the same basis as us with premises freely open to the public in Malta or Europe. They should carry a reasonable range of goods in stock for you to buy and take away, with clearly displayed prices. Their websites need to trade under the same brand and on the same basis as their retail shops.
What we mean by “Internet-only companies” – does SCAN price match?
SCAN have retail shops and a service centre which handles all warranties for all products purchased from SCAN free of charge (no additional shipping costs to send back faulty items).
The level of service we offer can’t therefore be equalled by Outlets which trade on a different basis to us, such as those companies that operate only on the internet or through mail-order, auction sites, factory outlets, duty-free shops, market stalls or home shopping channels.
Such companies are not deemed equivalent Retail Store competitors. Most internet-only companies don’t offer or handle any after sales service and you would have to send a faulty item to a third party, incurring extra charges.
For this reason we will do our best to match the price or get as close as possible with internet only companies but we cannot guarantee a price match.
We also don't match competitors who are in administration or closing down .
I've found the product cheaper at another retailer but they charge for delivery. Will you still price match?
On products that require delivery we'll take delivery charges into account when comparing prices. We cannot price match with European retail stores which are not able to ship to Malta.
What if a competitor is running a promotion? Will you still price match?
If a Local competitor is running a promotion we will match that price. We would only match the price whilst the competitors' promotion is live. We don’t guarantee a price match on European Retail stores promotions.
I've found a product cheaper at another retailer but they're out of stock. Will you still price match?
We carry a wide range of products from stock. To price match our competitor has to have the product in stock (rather than available only to order).
Do you price match on special orders?
We will consider but cannot guarantee price matches on special order lines which are not part of our normal stocked range.
Which items and services aren’t available for price match?
Scan cannot match prices on typographical errors. We match bundles only on a case by case basis, and we don't match special prices only available to certain customers – such as negotiated prices or prices for groups like account holders or club members. We don't match prices only available via 3rd party websites, or with voucher codes.
Are quantities limited on price–matched products?
We may limit the quantities of price–matched items. In addition, we reserve the right to limit quantities sold to a customer.
Our commitment to value is much more than highly competitive prices. It´s about all those extra things that are worth a lot - like expert and impartial advice, or feeling confident that the product you´ve just bought will last. It is the knowledge and experience we have of being responsible in our sourcing. Scan has the biggest IT Service Centre in Malta with a team of over 45 professionals.
Fill in the details in the form below to let us know the product you want, together with a link to the competitor's price.